Privacy Policy

1. We respect your privacy

SPARKPLUS respects your privacy and is committed to safeguarding the personal information of our customers and website visitors. We follow the Australian Privacy Principles under the Privacy Act 1988 (Cth).

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. What personal information we collect

We may collect personal information you provide when you:

• submit a contact request (for example, your name, email address, organisation and message)
• use SPARKPLUS (for example, your name, institution ID and email address)
• contact us with questions or requests (for example, by email or through our contact form)

Payment processing (where applicable) is handled by third-party payment providers. We do not store credit card details on our servers.

3. How we collect personal information

We collect personal information when you provide it to us directly, when you use our website or services, and when your institution provides it for the purpose of using SPARKPLUS.

4. How we use personal information

We use personal information to:

• provide and administer SPARKPLUS
• respond to enquiries and communicate about service, billing and account matters
• maintain and improve the security and reliability of our services

We do not sell personal information. We do not use your email address for unrelated purposes.

5. Disclosure of personal information

We may disclose personal information to trusted third parties where reasonably necessary to deliver our services, such as:

• hosting and infrastructure providers
• payment processors (where applicable)
• professional advisers (for example, legal, accounting or insurance)

We may also disclose personal information where required or authorised by law.

Personal information may be stored or processed in, or transferred to, locations outside Australia (for example, where a service provider operates internationally).

6. Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

No method of transmission over the internet is completely secure. While we take reasonable steps, we cannot guarantee absolute security.

If we become aware of a data breach that is likely to result in serious harm, we will act in line with applicable legal obligations.

7. Access and correction

You can request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below.

8. Complaints

If you have a complaint about how we handle personal information, please contact us and we will respond within a reasonable time.

Email: contact@sparkplus.com.au

9. Changes to this policy

We may update this policy from time to time. The latest version will be published on our website.

10. Website, cookies and links

We may collect basic website usage information (such as browser type and pages visited) to help us understand how our site is used.

Cookies: When you are logged in to SPARKPLUS, cookies may be used to keep you signed in and support normal function. You can disable cookies in your browser, but this may prevent you from using SPARKPLUS.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.